Digital Product Policy

Due to the nature of digital educational products, all digital sales are final.

Once a PDF, audio companion, lecture, or downloadable educational resource has been accessed or downloaded, refunds cannot be issued.

This policy protects the integrity of our educational content and prevents unauthorized duplication or distribution.

Exceptions

Refunds may only be considered under the following circumstances:

• Duplicate accidental purchases

• Corrupted or inaccessible files that cannot be resolved through support

• Incorrect product delivery

Physical Product Policy

Physical products may be eligible for replacement or refund only if:

• The item arrives damaged

• The wrong item was received

• The product is defective upon arrival

Requests must be submitted within 7 days of delivery.

Need Help?

For support regarding downloads, access issues, or purchase questions, please contact us through the contact form on Echo Classroom Support